Shipping at a glance
- Shipping costs are calculated by the size and weight of the product and your location.
- Dispatch: within 48 business hours from our VIC warehouse
- Tracking: included with every order
Processing & dispatch
All items are shipped from our warehouse in Victoria within 48 business hours after full payment has been received and stock is available.
Carriers
Most items are shipped with Australia Post. Certain large items are shipped by courier.
Please include your best contact phone number with your order in case the courier driver needs to contact you on delivery.
Tracking your order
Once your order has been dispatched, you will receive a confirmation email with your tracking number.
Delivery times
Most orders arrive within 2–8 business days after dispatch. Remote areas can take up to 15 business days. Find your area in the table below for an estimate.
Estimated transit times (business days, after dispatch)
| Region | Regular Post | Express Post | Postcodes |
|---|---|---|---|
| Victoria | |||
| Melbourne Metro | 2-3 | 1-2 | 3000-3207; 3335-3341; 3427-3442; 3750-3810; 3910-3920; 3926-3944; 3975-3978; 3980-3981; 8000-8785 |
| VIC Country | 2-4 | 1-3 | 2648; 2715; 2717; 2731-2739; 3211-3334; 3342-3424; 3444-3749; 3812-3909; 3921-3925; 3945-3971; 3979; 3984-3996 |
| New South Wales & ACT | |||
| Sydney Metro | 3-4 | 1-2 | 1000-1920; 2000-2239; 2555-2574; 2740-2751; 2753-2781; 2783-2786 |
| NSW Country | 3-5 | 1-3 | 2250-2483; 2500-2551; 2575-2594; 2621-2647; 2649-2714; 2716; 2720-2730; 2752; 2782; 2787-2880 |
| Canberra | 3-4 | 1-2 | 0200-0250; 2600-2620; 2900-2914 |
| Queensland | |||
| Brisbane Metro | 4-5 | 1-3 | 2484-2490; 4000-4370; 4373-4381; 4400-4405; 4500-4580; 4600-4610; 4614-4615; 9016-9464; 9726 |
| QLD Near Country | 5-6 | 2-4 | 4371-4372; 4382-4390; 4406-4498; 4581; 4611-4613; 4620-4723 |
| QLD Far Country | 6-8 | 2-4 | 4724-4870; 4872-4873; 4877-4888 |
| Far North QLD | 8-9 | 3-4 | 4871; 4890-4895 |
| Far North QLD Remote | 12-15 | 3-4 | 4874-4876 |
| South Australia | |||
| Adelaide Metro | 3-4 | 1-2 | 5000-5174; 5800-5950 |
| SA Country | 4-5 | 3-4 | 5201-5734 |
| Western Australia | |||
| Perth Metro | 5-6 | 1-3 | 6000-6214; 6800-6997 |
| WA Country | 6-8 | 3-4 | 6215-6646 |
| WA Country Far | 8-11 | 4-5 | 6701-6770 |
| Tasmania | |||
| Tasmania | 4-5 | 1-2 | 7000-7254; 7258-7923 |
| Tasmania Remote | Up to 15 | 2-3 | 7255-7257 |
| Northern Territory | |||
| Darwin | 7-8 | 3-4 | 0800-0821; 0828-0834 |
| Alice Springs | 6-7 | 3-4 | 0870-0871 |
| NT Other | 13-14 | 3-5 | 0822; 0835-0862; 0872-0875; 0880-0881; 0885-0909 |
Transit times are estimates based on Australia Post’s delivery guidelines and are a guide only. The actual delivery time is determined by Australia Post once your item has been lodged, and may be affected by weekends, public holidays, weather or network delays. You can follow your parcel’s progress using the tracking number in your dispatch confirmation email.
Need help?
In the unlikely event that a problem occurs with your delivery, please contact us first and we will do our best to resolve it.